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  Hofbräuhaus Pittsburgh Premium Lager
  rated 3.0 15 years ago

  Aroma: 6 | Appearance: 6 | Mouthfeel: 6 | Flavor: 6 | Overall: 6

  I am writing this review to tell you that you should not eat or drink at Hofbrauhaus Pittsburgh. The waitstaff is extremely discourteous, and the security was downright criminal. My party was at the restaurant to celebrate a project ending, and we had planned to stay for an entire afternoon and evening. The entire group was well-behaved and respectful for the entire time. Around 6pm, the waitstaff started refusing to serve us beer. Some of our party had just arrived minutes ago, and they were not allowed to order! After being "cut off" from being served, our group decided to get the bill. The bill was incorrectly calculated and was significantly more than we had ordered. Given no recourse, we paid the entire bill and left. While leaving the restaurant, one of our party accidentally knocked a glass off the table and broke it. While we were leaving, a security guard physically attempted to restrain a member of our party and drag him back into the restaurant. The security guard had also informed Southside Works security and the pittsburgh police (for an accidentally broken glass!!!). Unfortunately, the manager was forced to come out and was also rude and discourteous to our party. After we had paid more than a $250 bill, I would have expected the manager to at least show some respect for customer service. Finally, the situation was resolved, and we were allowed to go home. In short, do not go to Hofbrauhaus Pittsburgh. Tell your friends that they are a rude and downright criminal establishment. We should not allow our community to be populated with such elitists.

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